This Policy outlines how Road Champs Express protects the privacy of information related to its employees, directors, officers, agents, independent contractors, consultants, advisors, suppliers, and customers (referred to collectively as “Individuals”). It governs the collection, use, and disclosure of personal information by Road Champs Express in accordance with applicable privacy laws in Canada and the United States.
1. Personal Information – Employees, Directors, and Officers
“Personal information” includes details such as home address, telephone number, age, marital status, education, employment history, SIN, references, medical or disciplinary records, and more. Employees and officers of Road Champs Express will receive this Policy and must sign a corresponding authorization form.
2. Personal Information – Other Individuals
For customers, agents, independent contractors, and suppliers, “personal information” may include name, address, phone number, email, driver’s license number, and payment or demographic data. Publicly available business information is excluded.
We collect personal information only when voluntarily provided, and use it strictly for purposes such as processing shipments, communicating with recipients, account management, or fulfilling legal and operational obligations.
3. Purposes for Collection and Use
We may use your personal information to:
Provide and manage freight and logistics services
Communicate about shipment status
Verify identity or payment details
Improve customer experience and service offerings
Conduct lawful investigations or fulfill regulatory requirements
4. Basic Privacy Principles
Personal information is collected only with knowledge and consent.
Use is limited to the stated purpose, unless new consent is obtained.
Information is retained only as long as needed.
Access is restricted to authorized personnel.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and U.S. Privacy Act of 1974 where applicable.
5. Third-Party Access and Legal Compliance
Road Champs Express may share personal information with trusted third parties who help deliver our services, provided they comply with this Privacy Policy. We may also disclose information when legally required or as part of lawful investigations or business transfers (e.g. mergers or acquisitions).
6. Security of Personal Information
We implement industry-standard security measures, such as access controls and encryption, to safeguard data. However, we cannot guarantee confidentiality of shipment labels or other packaging information.
7. Retention of Information
We retain personal data only as long as necessary to fulfill the intended purpose or comply with legal obligations.
8. Policy Updates
This Policy may be modified without prior notice. The version published on our website is the most current and applicable version.
9. Access and Corrections
Individuals may request access to, correction of, or updates to their personal information by contacting us at:
+1-877-222-2513
Contact@RoadChampsExpress.com
10. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please reach out to:
Road Champs Express
Unit 223, 6705 Tomken Road
Mississauga, ON, L5T 2J6
+1-877-222-2513
Contact@RoadChampsExpress.com